BonusBet Privacy Policy – Your Data, Our Responsibility

BonusBet collects certain information to provide you with the best possible service. This data falls into two categories — what you provide directly and what our system collects automatically.

Information you provide directly:

• Full name, date of birth, and gender.
• Mobile number and email address.
• Home address and district/division.
• National ID (NID) or passport number (for KYC verification).
• Payment method details — bKash/Nagad/Rocket number.
• Password created at registration (stored in encrypted form).

Automatically collected information:

• IP address and device type.
• Browser and operating system information.
• Activity logs on the platform — login times, betting history.
• Usage data collected through cookies and tracking technologies.
• Transaction date, amount, and payment method details.

BonusBet uses collected data solely for the following purposes:

• Account management: Confirming your registration, securing your login, and managing your account settings.
• Transaction processing: Processing deposits and completing withdrawals — quickly and accurately.
• Customer Support: To resolve your complaints or issues as quickly as possible.
• Promotions & offers: Sending you relevant bonuses and promotions based on your preferences — only with your consent.
• Security & Fraud Prevention: Detecting unusual activity to keep your account and funds secure.
• Legal Compliance: Meeting the requirements of applicable laws and regulatory authorities.
• Service Improvement: Analysing user experience to continuously improve the platform.

BonusBet does not retain your data longer than necessary. Our data retention policy is as follows:

• Active account data: Retained for as long as your account remains active.
• Closed account data: Retained for up to 5 years after account closure for legal compliance purposes.
• Transaction Records: May be retained for up to 7 years in accordance with financial regulatory requirements.
• Cookie Information: Typically deleted within 30 days to 1 year.
• Support Correspondence: Retained for up to 1 year after the issue is resolved.

After the designated period, data is securely deleted or rendered unreadable. Our data servers are protected by robust firewalls and access controls.

BonusBet never shares your personal information with third parties for commercial purposes. However, limited disclosure may be necessary in the following circumstances:

• Payment processors: Minimum necessary information is shared with payment partners such as bKash, Nagad, and Rocket solely to process transactions.
• Legal Obligations: We may be required to share information in response to a court order or a lawful request from a government regulatory authority.
• Technology partners: Limited data may be shared with technology service providers under contract for platform operations.
• Fraud Prevention: Fraud-related information may be shared with security organizations in the gaming industry.

BonusBet uses cookies and similar technologies on its website. Cookies are small text files stored in your browser that help enhance your browsing experience.

Types of cookies we use:

• Essential cookies: To maintain login sessions and ensure security — the site cannot function properly without these.
• Functional cookies: To remember your preferences, such as language, theme, and similar settings.
• Analytics Cookies: To understand which pages users visit — this helps us improve our services.

You can disable cookies at any time through your browser settings. However, turning off certain essential cookies may cause some site features to stop working. To manage your cookie preferences, visit our Help Center Get in touch.

BonusBet operates its Know Your Customer (KYC) process in compliance with international financial regulations. This is essential for preventing money laundering and keeping your funds secure.

Documents required for KYC verification:

• A clear copy of your National ID (NID) or passport.
• Selfie or live verification photo.
• Utility bill or bank statement as proof of address (if required).

BonusBet grants you the following rights over your personal data:

• Right to Know: You can request to see what information we hold about you.
• Right to Rectification: You may request corrections to any inaccurate or outdated information.
• Right to erasure: You can request that your data be deleted under certain circumstances.
• Right to restrict processing: You can request that we stop using your data for any specific purpose.
• Data Portability: You can request a copy of your data in a clear, readable format.
• Right to Opt Out of Marketing: You can opt out of promotional communications at any time.

To exercise any of these rights, please contact us via our Help Center Contact us or support@bonusbet.wsto email us. We will generally respond to your request within 30 days.

BonusBet strictly prohibits anyone under the age of 18. We do not knowingly collect or store data from minors.

Age verification at registration is an essential step for us. If a member is found to be under 18, their account will be closed immediately and all associated data will be permanently deleted.

If you become aware that a minor is using our platform, please Help Center to reach us. To learn more about responsible gaming, visit our Responsible Gaming Visit the page.

BonusBet uses multiple layers of security to protect your data:

• SSL/TLS Encryption: All data transmitted between your browser and our servers is encrypted with 256-bit SSL.
• Two-Factor Authentication (2FA): Add an extra layer of security to your account.
• Firewall & Intrusion Detection: Advanced security software is used to prevent unauthorized access.
• Regular Security Audits: Our systems are regularly audited by independent third-party security experts.
• Access Control: Only authorized staff can access specific data.
• Data backup: Regular backups of all data are securely stored.

BonusBet may update this Privacy Policy as needed. Changes may be prompted by:

• New laws or regulatory guidelines.
• Launching new features or services on the platform.
• Updates to best practices in data protection.
• Policy improvements based on user feedback.

For significant changes, we will notify you via your registered mobile number or email. Updated policies take effect from the date of publication. The date of the latest update is always shown at the top of this page.

If you have any questions, concerns, or requests regarding our Privacy Policy, don't hesitate to reach out:

• Email: support@bonusbet.ws
• Help Center: bonusbet.ws/help-center
• Response time: Usually within 24–48 hours.